Duties and Responsibilities: - Build a client Copilot agent from scratch - Secure it correctly - Connect it to business systems - Troubleshoot issues independently - Train client staff - Deliver AI governance workshops - Become Elevate's AI practice lead Requirements Must-have Skills/Qualifications: - 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills - 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions - Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required - Strong experience with Microsoft 365 administration, including the M365 Admin Center. - Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT - Strong understanding of AI security and data leakage risks - Experience with Microsoft Purview, DLP and sensitivity labels - Strong experience with SharePoint, SharePoint security - Strong SharePoint, Teams, OneDrive and Entra ID knowledge - Able to connect agents to business systems using APIs and Power Automate - Run client workshops, training sessions and AI readiness assessments - Create professional documentation, governance policies and best practices - Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams. Advantageous Skills/Experience: - Bachelor of Computer Science, Information Technology graduates or comparable experience - MSP experience - PowerShell and Python - Microsoft Graph API - RAG / knowledge-base solutions - MCP (Model Context Protocol) - Security certifications
Summary
Build and secure client Copilot agents, connect them to business systems, and deliver AI governance workshops while acting as Elevate's AI practice lead. Requires 10+ years in IT or technical roles with 3–5+ years in AI or automation, strong Microsoft 365 and Copilot Studio experience, and excellent English communication skills.
Responsibilities
Build a client Copilot agent from scratch; secure it correctly; connect it to business systems; troubleshoot issues independently; train client staff; deliver AI governance workshops; become Elevate's AI practice lead
Qualifications
10+ years in IT or technical roles; 3–5+ years hands-on in AI, automation or related technologies; strong Microsoft 365 administration; hands-on Microsoft Copilot and Copilot Studio experience; Microsoft Purview, DLP and sensitivity labels; SharePoint, Teams, OneDrive and Entra ID; APIs and Power Automate; excellent English communication
Education requirements
Bachelor of Computer Science or Information Technology (advantageous) or comparable experience
Experience requirements
10+ years of experience in IT or technical roles; 3–5+ years of hands-on experience in AI, automation, or related technologies