Work Mode: Hybrid
Job Location: Pune, MH
The Moveworks AI Agent Developer is responsible for configuring, enhancing, and supporting AI-driven HR solutions to enable various Human Resources–centric processes. Within the HR Technology team, the AI Agent Developer will partner with the ServiceNow HR Technology Leader and Digital Content/AI Product Manager to support requirements gathering, configure Moveworks, assist with integrations to other HR applications, and deliver solutions aligned with JCI standards.
This role will primarily focus on hands-on configuration and development of enhancements, supporting integrations with other applications (ServiceNow and Workday), and troubleshooting issues related to the Artificial Intelligence (AI) Assistant (Moveworks). This position is a hybrid role based in Pune, India, combining in-office and remote work, and collaborates closely with global HR technology teams.
How you will do it
• Hands-on configuration and enhancement of the Moveworks AI Assistant / Chatbot
• Partner with ServiceNow and Workday technical teams to support and maintain integrations
• Analyze chatbot interaction data and assist in updating AI Assistant skills
• Configure Moveworks paths and conversations based on defined requirements
• Enable and support Moveworks plugins and platform features
• Partner with Moveworks support on technical issues and platform-related questions
• Support enhancement delivery from concept through deployment, Including Coordination of testing as necessary.
• Stay informed about Moveworks updates, new features, and best practices
• Document technical configurations, system changes, and enhancement activities
• Provide technical support to HR stakeholders and assist with end-user guidance as needed
• Assist with unit testing and participate in system and integration testing to ensure solution stability
What you will need
Required
• Bachelor’s degree or equivalent practical experience
• 5 years of relevant technical experience
• Experience supporting or configuring enterprise SaaS platforms
• Basic experience working with integrations and APIs
• Experience supporting AI Assistants, chatbots, or similar automation platforms
• Strong analytical and problem-solving skills
• Basic understanding of HR processes and workflows (e.g., onboarding, offboarding, employee self-service)
• Ability to work collaboratively with global teams in a structured environment
• Willingness to work in a hybrid model based in Pune, India
Preferred
• Experience configuring chatbot conversations, skills, or workflows (Moveworks or similar platforms)
• Exposure to ServiceNow and/or Workday integrations
• Ability to manage multiple tasks and follow defined development standards
• Strong documentation skills and attention to detail
• Interest in building deeper expertise in HR technology and AI-driven solutions
Summary
Configures and enhances the Moveworks AI Assistant for HR processes, supporting integrations with ServiceNow and Workday, updating skills, testing, and providing technical support. Requires a bachelor's degree or equivalent experience, 5 years relevant technical experience, enterprise SaaS configuration, integrations and APIs, AI assistant or chatbot support, and HR process understanding.
Responsibilities
Configure and enhance the Moveworks AI Assistant; support integrations with ServiceNow and Workday; analyze chatbot interaction data and update AI Assistant skills; configure paths and conversations; enable plugins and platform features; partner with Moveworks support; deliver enhancements from concept through deployment; document configurations and changes; provide technical support to HR stakeholders; assist with unit, system, and integration testing
Qualifications
Bachelor's degree or equivalent practical experience; 5 years of relevant technical experience; experience supporting or configuring enterprise SaaS platforms; basic experience working with integrations and APIs; experience supporting AI Assistants, chatbots, or similar automation platforms; strong analytical and problem-solving skills; basic understanding of HR processes and workflows; ability to work collaboratively with global teams in a structured environment; willingness to work in a hybrid model based in Pune, India
Education requirements
Bachelor's degree or equivalent practical experience
Experience requirements
5 years of relevant technical experience