Location: San Francisco, CA, United States
Job Type: Full-time
Salary: $120K - $165K
Equity: 0.25% - 0.75%
Experience: 3+ years
Visa: Will sponsor
About Runtime
Runtime (runtm.com) is the agent harness that payment companies, banks, and lenders use to run their operations with leaner teams. Their ops teams build agents that trace stuck payments, work fraud and compliance alerts, clear reconciliation breaks, and investigate escalations across support tools, codebases, and logs. We work with fast-growing fintech unicorns and payments companies that move hundreds of billions of dollars a year. Their teams use Runtime every day, and it's already mission-critical infrastructure for them.
The team
We're AI engineers who've built payment and AI infrastructure at Fortune 500 scale, so we know the work our customers' underwriting, risk, and compliance teams do every day.
Gus Trigos, co-founder and CEO. AI engineer and second-time YC founder. Former quant in BlackRock's AI Quantitative Investment Group. Built Mentum (YC S21, acquired last year) for Latin America's largest asset and wealth managers, handling $20B+ in AUM data and 120k transactions a month.
Carlos Volante, co-founder and CTO. Scaled underwriting and payment reconciliation infrastructure at Modern Treasury, Finix, and Hulu's payments team (Disney), covering billions in volume, near-perfect uptime, and billing for tens of millions of users.
About the role
You'll be our first operations hire, working in person in San Francisco with Carlos, Gus, and our founding engineers. We sell a platform that helps ops teams do more with fewer people, so we run our own company the same way. We dogfood Runtime heavily, and you'll build internal agents for every part of our operations instead of hiring around each new problem. You'll also own the customer experience, which means you'll see firsthand what our customers' ops teams deal with and help shape the product around it.
What you'll do
Own customer experience end to end, from onboarding and support to making sure every customer team gets real value from Runtime week after week
Build and run internal agents on Runtime for our own operations, like customer onboarding, support triage, sales ops, finance, recruiting, and security and compliance work
Use coding agents like Runtime, Claude Code or Cursor daily to automate workflows, write scripts, and pull data together
Run the operating cadence of the company, including metrics, customer health, renewals, and board and investor reporting
Be our toughest internal user, feeding bugs and product ideas straight to engineering
What we're looking for
Experience in operations, customer success, or support at a fintech, payments company, bank, or other financial institution
Hands-on use of coding agents and AI tools. You don't need to be an engineer, but you should be comfortable building things yourself
Comfort working with customers at every level, from an ops analyst to a COO or CFO
A strong bias to automate the second time you do something by hand
Comfort with ambiguity and moving fast on a small team, in person in SF
Summary
Own customer experience and internal operations at an AI ops startup, building agents for onboarding, support, finance, and recruiting while using coding agents daily. Requires 3+ years in operations, customer success, or support at a fintech, payments, bank, or financial institution and hands-on AI tool use.
Responsibilities
Own customer experience end to end; build and run internal agents on Runtime; use coding agents daily to automate workflows; run company operating cadence; feed bugs and product ideas to engineering.
Qualifications
Experience in operations, customer success, or support at a fintech, payments company, bank, or other financial institution; hands-on use of coding agents and AI tools; comfort working with customers at every level; strong bias to automate; comfort with ambiguity and moving fast in person in SF.
Experience requirements
3+ years experience in operations, customer success, or support at a fintech, payments company, bank, or other financial institution.