Applied AI ML Associate

Join a team where you can turn advanced machine learning and modern software engineering into solutions that improve how payments operations run globally. You will partner closely with business and technology stakeholders to deliver measurable outcomes—faster decisioning, better risk detection, and smarter workflows—while building reliable, production-ready services.

As an Applied AI/Machine Learning Engineer at JPMorganChase within Wholesale Payments Operations, you will build, deploy, and continuously improve AI-enabled products that solve complex, high-impact business problems. You will translate ambiguous opportunities into clear technical approaches, develop models and services that perform in real production conditions, and help shape responsible, scalable adoption of modern AI. You will work in a collaborative environment that values ownership, learning, and delivering outcomes.

Job responsibilities

• Deliver end-to-end AI solutions by framing problems, defining success metrics, and shipping production releases that drive measurable operational impact

• Partner with operations, product, and engineering stakeholders to design workflows that augment decision-making and reduce manual effort

• Build and deploy cloud-based AI services with strong reliability, monitoring, and operational readiness

• Develop and maintain data and evaluation pipelines that support repeatable training, testing, and continuous improvement in production

• Apply machine learning techniques across text and documents (for example: natural language processing, classification, document understanding, and optical character recognition) to enable automation and decision support

• Design AI-enabled automation with appropriate safeguards by defining interfaces, controlling behavior, and measuring quality, latency, and cost tradeoffs

• Improve codebases through refactoring, testing, documentation, and engineering best practices to maintain long-term quality and maintainability

• Diagnose model and service performance issues, identify root causes, and implement improvements based on evidence and feedback loops

Required qualifications, capabilities, and skills

• Formal training or certification on applied artificial intelligence and machine learning concepts and 2+ years applied experience

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)

• Hands-on Python experience building production-grade software (services, APIs, testing, and refactoring)

• Experience deploying services to cloud infrastructure and supporting production constraints (reliability, observability, and latency)

• Demonstrated ability to apply machine learning to real-world text and document use cases and evaluate model quality using clear metrics

• Strong software engineering fundamentals, including object-oriented design and concurrency concepts

• Experience driving work from problem definition through deployment and iteration, including communicating tradeoffs and progress to partners

• Experience using AI coding assistants responsibly to improve delivery speed while maintaining code quality, security-mindedness, and test coverage

• Strong communication skills and a collaborative working style

Preferred qualifications, capabilities, and skills

• Experience with managed machine learning platforms (for example: Amazon SageMaker or equivalent) for training and deployment workflows

• Experience building and operating large language model solutions, including structured evaluation approaches and guardrails

• Experience productionizing natural language processing and/or document understanding solutions at scale

• Experience designing AI-enabled automation workflows with measurable quality and ongoing monitoring in production

• Familiarity with prompt design and iterative improvement practices that make AI behavior reviewable and reproducible

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About the company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.